How to Manage and Reassign Paid Seats for Expert Profiles on Featured.com
Managing paid seats for expert profiles on Featured.com involves understanding the rules for seat activation, reassignment, and handling accidental assignments. This guide provides a comprehensive overview to help you effectively manage your paid seats.
Overview of Paid Seat Management
Featured.com uses a seat model for its Pro and Business plans. Paid seats are assigned to expert profiles when they submit responses. Once a seat is activated, it remains locked to that profile for the duration of the 30-day billing cycle.
Rules for Seat Activation and Locking
A paid seat is applied to an expert profile when that profile submits a response.
Once activated, the seat is locked to the profile for the remainder of the 30-day billing cycle.
Active seats cannot be reassigned during the current billing cycle.
Reassignment of Seats at Billing Cycle Renewal
At the start of each new 30-day billing cycle, all active seats are cleared, allowing you to reassign them.
To reassign a seat, submit a response from the desired expert profile. The seat will then be applied to that profile for the new cycle.
Handling Mistaken Seat Assignments
If you accidentally assign a seat to the wrong profile, you can take the following steps:
Delete the mistaken response from the "In Review" tab. This will release the seat from the incorrect profile.
Note that this action is only possible if the question’s deadline has not passed.
Reapply the seat to the desired profile by submitting a response with the correct attribution selected.
Workarounds for Seat Limitations
If you need to submit insights from another profile before the billing cycle renews, consider these options:
Purchase additional credits to submit responses without using a paid seat.
Add an additional seat to your plan to accommodate multiple profiles.
FAQs and Common Scenarios
Can I reassign an active seat before the billing cycle renews?
No, active seats are locked to the profile for the remainder of the 30-day billing cycle. Reassignment is only possible at the start of a new cycle.
What happens if I submit from the wrong profile?
You can delete the response from the "In Review" tab to release the seat, provided the question’s deadline has not passed. The seat can then be reassigned.
How do I assign a seat to a specific profile?
When submitting a response, select the desired profile from the Profile dropdown in the Answer box. The seat will be applied to that profile upon submission.